Helping you manage change under the No Surprises Act
Easily reach your patients with white-glove communication and industry-leading engagement tactics.
Maintaining clear communication with your patients around their medical bills can be costly and difficult - and changing legislation such as the No Surprises Act adds another hurdle in overall provider operations.
Managing in-house, compliant patient communications can be costly and difficult to manage. At CarePayment, our omni-channel approach covers all patient financial engagement communication for your organization, so you can focus on providing care to the communities you serve.
CarePayment’s omni-channel approach meets every patient where they are in their financial journey at the right time, with the right message, using the right tactics to increase program enrollment and payments.
See why patients prefer CarePayment to afford their high out-of-pocket medical expenses in our 2021 Member Survey.
The No Surprises Act (NSA) establishes new federal protections against surprise medical bills. These protections took effect January 1st, 2022. For services covered by the NSA, providers are prohibited from billing patients more than the applicable in-network cost sharing amount. A penalty of up to $10,000 for each violation can apply. The federal government estimates the NSA will apply to about 10 million out-of-network surprise medical bills a year.
Patients who are uninsured or will be paying for care without health insurance will receive a “good faith” estimate (GFE) for the cost of care before care is received. Failure to provide a GFE can result in hefty fines of $10,000+ per missed GFE, causing providers to lose money.
CarePayment can help ease some of the burdens that the NSA may cause for providers. Our patient financial engagement platform aids the provider by ensuring the patient can afford their care while providers get paid for their services rendered. Our zero-interest, affordable payment plans are available right from the Good Faith Estimate (GFE) or anytime before care for anyone who needs a long-term payment option through our Pre-Care self-enrollment program. By partnering with CarePayment, providers can financially engage more patients with patient-centered payment plans while also capturing the industry’s highest earned revenue - guaranteed.
Reduce the burden of the No Surprises Act while ensuring high patient satisfaction by partnering with CarePayment.
Innovative financial engagement built for you and your patients.
With configurable patient financial engagement solutions, CarePayment’s integrated, 0.00% APR patient financial engagement platform allows you to pick the best solution for your organization, and your patients.
Pre-Care Enrollment
Patient-driven
Pre-care digital enrollment empowers patients earlier in their medical journey to get the care they need without the anxiety of wondering how they'll pay their medical bills.
Beginning as early as the time of estimation, pre-care enrollment is a self-directed and digital engagement feature that supports a better financial experience for patients, while guaranteeing pre-service payment assurance for providers.
Post-Care Enrollment
Patient-driven
CarePayment relieves financial anxiety for patients after they are left with out-of-pocket expenses. Post-care enrollment provides an alternative for patients looking to pay their medical bills with more flexible and affordable repayment terms.
For providers on Epic, patients can enroll in CarePayment's zero-interest payment plans, view their amount owed, and pay their low monthly balance all through CarePayment's MyChart integration.
Pre-Bad Debt Auto Engagement
Provider-driven
Our pre-bad debt auto engagement drives more cash to providers than any other program in the industry.
We reach 100% of your patients with automatic placement of aged accounts into our long-term payment plan with immediate provider financing. Timing of placement is configurable to each provider's needs.
Payment Plan & Aged AR Conversions
Provider-driven
One-time placement of existing payment plans or aged AR inventory that is loaded and funded based on provider requirements. Drives immediate net new cash and eliminates refund requirements in conversion from other financing vendors.
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Knowledge Center
Case studies, white papers, videos and tips to help providers and patients manage their total financial health.
Article
Survey Finds Consumers Still Struggle to Afford Healthcare
Nashville, Tenn., September 9, 2021 – A recent survey commissioned by CarePayment and conducted by Porter Research found that 42% of consumers delayed healthcare and…
Webinar
Four Factors Impacting Patient Financial Engagement
Presenters | Mac Boyter and Tena Hoxsie
Increasing Patient Satisfaction
Patients are more likely to recommend medical providers that offer the CarePayment program to help pay medical bills.
Improving Net Collections
Across our portfolio of business, we double net collections on average.
