Why CarePayment

Improve Patient Loyalty and Satisfaction


of patients are satisfied with the billing process now that they are using CarePayment*


of respondents are more satisfied with their provider when CarePayment is offered*


of respondents are more likely to recommend medical providers that offer the CarePayment program to help pay medical bills*


of patients would choose a CarePayment provider over one that doesn’t offer the program*

How we do it

Co-branded patient engagement

  • Onsite materials to help introduce and explain the CarePayment program featuring both Provider and CarePayment branding.
  • Customizable and user-friendly follow-up materials that are mailed to patients.
  • Co-branded membership card that patients can keep in their wallet keeps the program front-of-mind and makes it even easier to make a payment.
  • Co-branded and custom tailored marketing and public relations program to raise awareness in Provider’s community.

Patient-Friendly Payment Options

Multiple ways to make payments to meet the needs of every patient we serve:

  • Mobile
  • Online Portal
  • Call center with IVR access 24/7
  • Mail
  • Text-to-pay

Online Member Portal
Patients can access an online, mobile-friendly portal where they can:

  • Create a secure online profile
  • Pay their monthly bill
  • Enroll in paperless statements
  • Learn more about how CarePayment can help them manage their medical expenses

Call Center

  • US-based, specially trained and dedicated staff ensures helpful and respectful communication and maintains a positive experience for patients as an extension of the provider’s business office.
  • Live agents are available toll-free, Monday through Friday, 7am to 7pm Central Standard Time.
  • After business hours, account access and payment options are available by phone through our automated Interactive Voice Response (IVR) system.

* SOURCE — Results from independent survey funded by the W.K. Kellogg Foundation, 2015