Navigating the No Surprises Act and Changing Patient Financing Legislation

February 8th | 12:00 pm EST


As a new generation of healthcare consumers are asked to pay increasingly higher medical expenses, federal and state regulations are changing rapidly and forcing providers to rethink patient billing and financial engagement strategies. A consumer-driven financial experience is becoming the new normal as traditional patient financing practices come under fire from patients struggling to afford care.

Price transparency, billing, medical debt, and patient financing are all areas under review by regulatory bodies, and revenue cycle leaders must find ways to adapt to the dynamic environment to protect their revenue while maintaining compliance and patient satisfaction. In this shifting market, providers are challenged to transform their revenue cycle to maintain compliance and meet the financial needs of today’s healthcare consumers.

Learning Objectives

  • Get a deep dive into the No Surprises Act, the latest regulatory trends, and federal legislation that are disrupting revenue cycle operations and patient financing strategies
  • Understand specific legislation impacting patient financing practices in various states and what providers need to know
  • Review the increasing legal and reputational risks providers face as consumers and vendor partners manage the rising healthcare affordability gap
  • Learn how zero-interest patient financing and enhanced financial engagement strategies help providers maintain compliance, meet the financial needs of patients as consumers, and improve their financial bottom line


Samantha Roberts - Compliance Manager, CarePayment
Samantha Roberts has six years of experience at CarePayment as Compliance Manager. In her role, she is responsible for maintaining the compliance program, providing leadership and guidance, and ensuring continued adherence to CarePayment regulatory responsibilities


Karen Friemoth - RVP, CarePayment
Karen Friemoth is a healthcare finance and revenue cycle expert responsible for expanding CarePayment’s footprint in the Midwest and Northeast. Karen’s primary responsibilities are developing business opportunities with hospitals, health systems, academic organizations, medical groups, and other providers. She has over 20 years of revenue cycle process improvement experience and for the past six years has solely focused on consulting on patient financing programs in the healthcare industry.

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