WEBINAR

Modern Solutions for Modern Patients: Elevating Customer Satisfaction + Engagement

June 18 | 12:00 pm CT

Overview

In today's fast-paced healthcare environment, how health systems and hospitals engage and communicate with their patients is as crucial as the care they receive. By aligning financial engagement strategies with patient preferences, providers can cultivate enduring relationships, enhancing the overall healthcare experience.

Join us in this expert-led panel where we’ll explore the unique challenges providers face in managing patient financial interactions and learn strategies to overcome these hurdles, ensuring streamlined patient experiences and reducing uncompensated care. We’ll discuss how innovative financial engagement strategies and flexible financing can alleviate barriers to care access, elevate patient satisfaction, and prompt timely treatment.

Learning Objectives

• Understand the impact of financial stress on patient care expectations and decisions.
• Discover how personalized financial solutions and zero-interest financing can reduce barriers, enhance patient satisfaction, and encourage timely care.
• Align financial engagement practices with patient expectations and preferences to foster long-term relationships and improve retention.
• Learn best practices for effectively communicating financial information and options to patients, emphasizing transparency to build trust and satisfaction.
• Explore the role of data analytics in measuring patient satisfaction and improving financial performance.

Register here for our latest webinar:

Speakers:

Karen Friemoth – Regional Vice President, CarePayment

Tyler Hacke – Sr. Director, Call Center Operations, CarePayment

Ada Poling – Customer Care Manager, CarePayment

Addie Marcus – Sr. Customer Care Manager, CarePayment

Elba Bleser – Customer Care Manager, CarePayment

Micah Daman-Grove – Product Manager, Patient Journey, CarePayment

CarePayment
CAREPAYMENT CUSTOMER SERVICE (866) 625-8532