CarePayment Promotes Jim Kirby to Chief Operating Officer, Advancing Operational Excellence and Patient Financing Innovation

NASHVILLE, Tenn., September 15, 2025 — CarePayment, the nation’s leading patient financial engagement and financing company, announced today the promotion of Jim Kirby to Chief Operating Officer (COO), effective immediately. Jim’s expanded role reflects CarePayment’s investment and commitment to scale innovation and deliver solutions for both patients and providers that address the most pressing healthcare affordability challenges.

“Jim has been instrumental in building the operational strength that underpins our growth,” said Ed Caldwell, Chief Executive Officer of CarePayment. “His combination of deep expertise, strategic vision, and commitment to the patient and provider experience has earned the trust of partners across the industry. This promotion is not only a recognition of his significant impact over the past decade, but also an investment in our future as we work to transform the patient financial experience and address the growing affordability crisis that is placing an unsustainable burden on both patients struggling to pay for care and providers striving to deliver it.”

Since joining CarePayment in 2014, Jim has led transformative initiatives across call center operations, product and platform management, and provider support. His leadership has advanced both productivity and efficiency, strengthened provider partnerships, and redefined the patient financial experience. Under his direction, CarePayment has accelerated product and platform innovation while scaling operational capabilities, helping CarePayment attain national recognition from KLAS Research and Black Book Research, with Black Book naming CarePayment the #1 Patient Financing Solution in 2025.

As COO, Jim will oversee all operational functions under a unified strategy designed to accelerate innovation, enhance customer experience, and redefine how patients and providers navigate the financial side of healthcare.

“CarePayment is uniquely positioned to redefine the future of the patient financial experience and patient financing,” said Jim Kirby. “I’m excited to build on our momentum and ensure we deliver solutions that solve the real problems providers face, while creating a more compassionate, accessible experience for patients.”

About CarePayment
CarePayment is the leading patient financial engagement and financing company, helping healthcare providers thrive in today’s digital, consumer-driven market. Our integrated platform, powered by advanced analytics, delivers interest-free, 0.00% APR financing solutions that improve patient satisfaction and loyalty while driving superior financial performance for providers. With flexible recourse and hybrid programs, CarePayment supports every stage of the revenue cycle – Pre-Care, Post-Care, and Pre-Bad Debt – ensuring patients receive the care they need without delay, and providers reduce bad debt while preserving long-term financial health. CarePayment’s financing is always compliant with applicable state and federal consumer credit laws, requires no application, and is backed by a responsive, U.S.-based customer service team. Program accounts are issued by Republic Bank & Trust Company. Learn more at www.carepayment.com.