How North Kansas City Hospital supports the community and empowers patients

Prior to CarePayment Partnership

• Committed to caring for their community, NKCH took in patients regardless of their ability to pay.
• Attempted to collect in-house with long-term payment plans, but often could not stretch payment plans long enough to truly help patients who couldn’t pay in full.
• Due to this, NKCH racked up approximately $3M in bad debt over a six-month period.

CarePayment Solution at North Kansas City Hospital

• 0.00% interest patient financing solution
• 6-36 month payment plans based on the patient’s medical bill, with hardship offers available
• Customized, co-branded messaging NKCH’s website and patient statements, driving success for the program overall

Results

In 2019, CarePayment has generated:

• $7.6M in net cash
• Funding from program equates to .78% of total NPR
• 9,100 new patients
• 14,800 patients touched by program annually
• Less than 7% default rate on engaged accounts