How North Kansas City Hospital supports the community and empowers patients

Prior to CarePayment Partnership

• Provided healthcare services to its community for over 60 years.
• Managed all AR solely in house.
• Had difficulty collecting timely on long-term, higher-dollar accounts.
• In many instances, payment plans did not extend long enough to truly help patients or the hospital.

CarePayment Solution at North Kansas City Hospital

• Through this partnership, NKCH became the first hospital in Kansas City to offer a 0.00% interest patient financing solution option that helps patients better manage their medical expenses.
• 6 to 36-month payment plans based on the patient’s medical bill, with hardship offers available.
• Customized, co-branded messaging NKCH’s website and patient statements, driving success for the program overall.

Results

In 2019, CarePayment has generated:

• $7.6M in net cash
• 9,100 new enrollments
• 14,800 members touched by program annually
• Less than 7% default rate on engaged accounts