Background

Committed to caring for their community, NKCH took in patients regardless of their ability to pay.

· Attempted to collect in-house with long-term payment plans, but often could not stretch payment plans long enough to truly help patients who couldn’t pay in full.

· Due to this, NKCH racked up approximately $3M in bad debt over a six-month period.

CarePayment Solution

Creation of the NKCH program:

· 0.00% interest patient financing solution

· 6-24 month payment plans based on the patient’s medical bill

· Customized, co-branded messaging NKCH’s website and patient statements, driving success for the program overall

Results

Since 2015, CarePayment has generated:

· $32.2M increase in cash

· 352% in net cash collection improvement

· 105,660 patients touched by the program