
REAL PROVIDER RESULTS
How North Kansas City supports the community and empowers patients
Background
Committed to caring for their community, NKCH took in patients regardless of their ability to pay.
· Attempted to collect in-house with long-term payment plans, but often could not stretch payment plans long enough to truly help patients who couldn’t pay in full.
· Due to this, NKCH racked up approximately $3M in bad debt over a six-month period.
CarePayment Solution
Creation of the NKCH program:
· 0.00% interest patient financing solution
· 6-24 month payment plans based on the patient’s medical bill
· Customized, co-branded messaging NKCH’s website and patient statements, driving success for the program overall
Results
Since 2015, CarePayment has generated:
· $32.2M increase in cash
· 352% in net cash collection improvement
· 105,660 patients touched by the program
Specialties
Cardiovascular, cancer, orthopedic, hospice
451-bed nonprofit, acute care located in North Kansas City, Missouri with award-winning cardiovascular and orthopedic programs.
• 49 medical specialties
• 3,000 employees
• 280,000 patients served annually
• 500+ physicians