Provider | March 15, 2020

Epic MyChart Patient Portal Best in KLAS for Patient Engagement Tech

February 03, 2020 – The Epic Systems MyChart patient portal has snagged the Best in KLAS ranking for the third year in a row, asserting its dominance in the patient engagement technology sector yet again.

The rankings, released late Thursday night, provide a glimpse into the leading health technologies across the care continuum.

The EHR vendor giant Epic Systems has accomplished a three-peat, scoring an 87.7 on a 100-point scoring system. The average overall user score for patient portals was 77.1.

Dig Deeper

Coming in the second spot was athenahealth, with an 86.7 user score. This is also a repeat from 2019.

Cerner’s HealtheLife shook this up this year, coming in at third scoring an 81.4 on the user scale, knocking the MEDHOST patient portal from its spot in last year’s rankings.

It was a good year for the legacy EHR vendors, at least in regards to patient portal rankings. eClinicalWorks rolled in at fourth places with a 74.8 user score, Greenway Health in fifth, Allscripts in sixth, and NextGen Healthcare in seventh.

These results come as a part of the 2020 Best in KLAS rankings, which set out to list all of the top health IT products across different segments.

“Providers and payers demand better performance, usability, and interoperability from their vendor partners every year,” Adam Gale, president of KLAS, said in a statement emailed to journalists. “Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they can expect the best from the winning vendors.”

KLAS ranks products ranging from EHRs, financial and revenue cycle products, population health management tools, privacy and security solutions, payer tools, telehealth and connected health vendors, and several other aspects of the health technology space.

The reports on patient engagement products, for example, probed further than just the patient portal, although there were far fewer products listed here and KLAS has previously reported that there are few market leaders in the patient engagement space.

Salesforce, for example, ranked top for customer relationship management (CRM) tools, although it was the only product in its category after KLAS excluded certain vendors for not having enough data to adequately rank them.

CipherHealth beat out GetWellNetwork for digital rounding solutions, with KLAS listing three different vendors as not having enough data to qualify for rankings. In the patient education space, no health technology vendor qualified as having enough data to rank.

KLAS did offer substantial insights into the patient outreach and patient interactive solutions markets, however.

Relatient lead the way for patient outreach solutions, scoring a 96.1 on the 100-point user scale. Solutionreach came in second, scoring 88.5 out of 100, CipherHealth in third, Luma Health in fourth, and Wolters Kluwer in fifth.

pCare (TVR Communications) reigned supreme in the interactive patient solutions market, leading the way in technology aiming to inform and entertain patients in the clinic or hospital. Epic Systems ranked second, GetWellNetwork third, and SONIFI Health fourth.

The Best in KLAS report also outlined leaders in the population health management and connected health spaces, two areas of value-based care that impact patient experience. Enli emerged as top-rated for value navigator tools, while InTouch Health was rated as the top virtual health platform.

The 2020 Best in KLAS results are highly reminiscent of last year’s, although with a few notable shakeups. Epic Systems, as noted above, came in as the top-ranked patient portal vendor, although other legacy systems knocked out 2019 second-ranked MEDHOST, which did not yield enough data for a ranking.

By Sara Heath