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case-study
REAL PROVIDER RESULTS

How North Kansas City supports the community and empowers patients

Background

Committed to caring for their community, NKCH took in patients regardless of their ability to pay.

· Attempted to collect in-house with long-term payment plans, but often could not stretch payment plans long enough to truly help patients who couldn’t pay in full.

· Due to this, NKCH racked up approximately $3M in bad debt over a six-month period.

CarePayment Solution

Creation of the NKCH program:

· 0.00% interest patient financing solution

· 6-24 month payment plans based on the patient’s medical bill

· Customized, co-branded messaging NKCH’s website and patient statements, driving success for the program overall

Results

Since 2015, CarePayment has generated:

· $32.2M increase in cash

· 352% in net cash collection improvement

· 105,660 patients touched by the program

Specialties

Cardiovascular, cancer, orthopedic, hospice

451-bed nonprofit, acute care located in North Kansas City, Missouri with award-winning cardiovascular and orthopedic programs.

• 49 medical specialties
• 3,000 employees
• 280,000 patients served annually
• 500+ physicians