Provider | October 13, 2020

Advanced Patient Engagement Platform

CarePayment now provides an Advanced Patient Engagement Platform that helps reduce financial barriers to healthcare for patients and increase cash flow for providers. Through our digital and analytical enhancements, we help more patients get the care they need without delay due to rising out-of-pocket medical costs, while improving collections. Our digital capabilities and human touch help boost patient loyalty and reduce payment latency.


Early Engagement Messaging: Our digital outreach starts as early as scheduling and registration to help reduce financial communication gaps. Early and frequent messages reduce payment latency, build trust, and increase patient satisfaction and loyalty.


Digital First Enrollment and Payment: Paperless program enrollment and management options are available for patients who prefer real-time, technology-based access and payment options. This ease of use helps more patients engage with the program.


Intelligent Account Servicing Workflow:  All accounts are serviced through our automated, insights-based decisioning workflow that eliminates common process friction resulting from high balance limits and missing account information—reducing headaches for staff and patients and increasing collections.


Text-to-Pay: Our platform offers a variety of digital payment tools, including new text notification and payment capabilities and an enhanced patient member portal. All of this is integrated with high-touch human support and paper communications when preferred.


Comprehensive Solution Outreach: Our proactive approach engages all patients throughout their healthcare financial journey, not just those that ask for help. We offer Patient Choice (patient opts in anytime), Patient Assign (the only pre-bad debt program in the industry), and Payment Plan and Aged A/R Conversions.