Blog | April 4, 2023

Why Epic Integration is Vital for a Streamlined Patient Financial Experience

A patient financing integration with the powerful Epic platform can streamline the patient experience, increasing patient satisfaction and payments, resulting in more earned revenue for providers.


It’s no surprise that Epic is one of the most prevalent electronic health record (EHR, or EMR) systems within the acute space. Epic has won an impressive 184 Best in KLAS awards, and more than 280 million patients have an electronic record in Epic where they can view their medical history, message their providers directly, and even make payments on any balances owed.

When patients need help paying off their medical balances, however, providers turn to patient financial engagement solutions. But for the most patient-centered, streamlined financial experience, providers must ensure their patient financing solution includes an Epic integration to meet the needs of the modern patient.

Streamlining the Patient Experience

The widening affordability gap and rise in high-deductible health plans have pushed patients to assume more financial responsibility for their medical care. When providers offer flexible payment options to their patients, they help patients get the care they need when they need it and increase the chances of collecting their earned compensation for that care. Epic’s capability of integrating patient financing programs into MyChart allows patients to view payment plan options directly within the MyChart platform. This allows for a streamlined clinical and financial experience for patients, all within one platform – which results in more engagement and more revenue for providers.

Additionally, providing self-service, automated models to patients for paying their medical bills within Epic MyChart reduces the burden on revenue cycle staff and saves on labor costs. One in four finance leaders needs to hire more than 20-plus employees to fully staff their revenue cycle departments, and labor expenses continue to impact provider bottom lines across the country. When a patient financing vendor integrates their capabilities with Epic, enrolling into patient financing plans and paying medical bills becomes as easy as the click of a button, reducing provider involvement and lessening the burden on already stretched-thin resources.

Creating More Payment Assurance

Providers on Epic are always looking for more ways to optimize the capabilities of the platform. Increased financial responsibility continues to shift to patients, who are looking for flexible, self-serve, automated, and digital payment options. Choosing a patient financing vendor that is integrated into MyChart will benefit not only the patient, whose financing and payment experience will be simpler and easier, but will also enhance providers’ collection of earned revenue resulting from the increase in patient financial engagement. Convenience and efficiency in an already-complicated healthcare world are what the modern patient and provider desire, and a patient financing integration into Epic meets the needs of both.

When working with disparate systems, operations can become overcomplicated and key details get missed. A connected group of systems that integrate and flow together can improve staff satisfaction and create a workflow where nothing slips between the cracks. With integration into Epic Hyperspace, the front-end software presented to staff when they are working in Epic, Epic providers can seamlessly and easily review the information and activity of accounts placed into patient financing programs, offering a better experience for staff and patients.

For providers who work with Epic systems, partnering with a patient financing vendor with Epic expertise and integration can relieve staff, uncomplicate processes, and drive value for providers. If you’d like more information about CarePayment patient financing or would like to know more about CarePayment’s Epic expertise, visit our Epic Integration page or contact us.

Epic, MyChart, and Epic Hyperspace are trademarks of Epic Systems Corporation.