Customer Care: 866.625.8532       Sales Inquiries: 503.419.3544

Real Provider Results

How CHRISTUS Trinity Mother Frances Health System accomplished market distinction in a competitive market

Prior to Carepayment Partnership

  • Experienced a troubling decrease in collections and loss of revenue year-over-year
  • Wanted to reduce bad debt and drive patient loyalty
  • Used an early-out vendor to collect on patient payments.

 


CarePayment Solution at CHRISTUS Trinity Mother Frances

  • Comprehensive program with CarePayment’s opt-in (Patient Choice) and pre-bad debt (Patient Assign) solutions
  • Patients offered 25-month payment plan for balances due
  • Patients can opt-in to program at any time prior to moving to bad debt
  • Accounts past due and unresponsive after 30 days, assigned to CarePayment and offered the payment plan
  • No application process, every patient qualifies
  • Custom co-branded marketing program for patient education and outreach
  • Compassionate in-house call center for program support
  • Omni-channel communication and payment options

 


Results

In 2019, CarePayment has generated:

  • $5.8M in net cash
  • Funding from program equates to .4% of total NPR
  • 22,600 new patients
  • 48,300 patients touched by program

 


 

case-logo-circle-christus

Non-profit regional health care provider based in Tyler, Texas

6

hospitals

36

clinics and outpatient centers

350

physicians

4,400+

employees

$786M

Net Patient Revenue (FY 2019)

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