Featured | June 24, 2022

Count on More Innovative Engagement: Introducing Our New Pre-Care Enrollment, Digital Member Card and Redesigned Patient Engagement Program Materials

“CarePayment continues leading the transformation of the patient financial experience, expanding its integrated patient financial engagement platform with a robust bundle of new digital features and enhancements preferred by providers and patients. “


Patients count on providers for more throughout their healthcare journey, especially when it comes to their financial experience. People are delaying their medical care due to affordability concerns, even those who are insured and have good income. The CarePayment 2021 Member Survey found that 42% of consumers delayed receiving healthcare, and 24% could not afford additional medical expenses without a financing plan due to COVID-19.

When patients do receive the care they need, the process of paying their bills is difficult at best – and even if they are offered a payment plan option, thanks to interest-bearing patient financing vendors, the amount owed is more than what patients expect and can afford. The 2021 Member Survey found that 0% of patients preferred interest-bearing payment plans, while 74% of patients preferred zero-interest plans to help relieve financial anxiety.

Patients are increasingly making their needs known and seeking out providers that can provide a truly patient-driven experience, with convenience, personalization, and quality. Because of this, improving the patient financial experience has become a top concern among healthcare leadership.

CarePayment is committed to empowering providers to do more to help their patients afford care, all while increasing patient engagement and satisfaction and dramatically improving provider yield with our 0.00% APR, no application, patient financing program. CarePayment continues leading the transformation of the patient financial experience, expanding its integrated patient financial engagement platform with a robust bundle of digital features and enhancements preferred by providers and patients.

Pre-care Enrollment

For providers and patients who prefer early enrollment in a patient payment program before care, CarePayment is now offering Pre-care Enrollment. Pre-care enrollment is a self-directed and digital engagement feature that supports a better pre-care financial experience for patients and pre-service payment assurance for providers. Beginning as early as the time of estimation, our platform connects with every patient through their preferred engagement channel to make them aware of their payment plan options, enroll them into a compassionate, zero-interest financing plan, and fund the account based on an estimated balance or on a pre-determined amount established by the provider.

CarePayment is already the only automated pre-bad debt solution to engage 70-80% of patients who delay financial engagement, and with this latest innovation, patients are empowered earlier in their medical journey to get the care they need without the anxiety of wondering how they will pay their bill.

Redesigned, Digital-First Patient Engagement Experience

CarePayment is also launching a new digital member card and redesigned patient engagement program materials for its program to further streamline the consumer experience and offer a co-branded relationship.

The CarePayment member card has long been a symbol of a member’s inclusion in the CarePayment family. For patients and guarantors who expect a digital patient experience, CarePayment will now provide a digital member card that never gets lost, eliminates paper, and connects with relevant, digital-first engagement for a modern consumer experience. This will allow patients access to the card in a variety of digital locations such as the CarePayment Member Portal, emails, the new CarePayment mobile app, and mobile virtual wallets.

Coupled with redesigned print materials, the CarePayment omni-channel engagement program truly meets every patient where they are in their healthcare financial journey with engaging, relevant, personalized messaging that drives enrollment, payment, and satisfaction.

We are proud to offer a fully co-branded patient engagement program, which includes modernized, redesigned assets to better match our new brand standards. We recognize that even in the digital age, many consumers still prefer print materials. CarePayment is committed to being digital-first, but not digital-only, and our omni-channel engagement process includes redesigned, friendly, and easy-to-consume print assets for our members.

Many patients want the innovation, convenience, and accessibility of the digital world but not every patient and not all the time. CarePayment is committed to being digital-first, but not digital-only, and our omni-channel engagement process includes redesigned, friendly, and easy-to-consume engagement and messaging for everyone.

CarePayment continues to evolve and meet the needs of our provider partners and their patients. CarePayment is leading the transformation of the patient financial experience with innovation that caters to the patient as a modern consumer to drive payments, satisfaction, and provider financial ROI.

CAREPAYMENT CUSTOMER SERVICE (866) 625-8532